iPod requires repair...

[iPod_disaster]

Last Christmas, I bought the Philips GoGear HDD6320 and last month it suffered a rather brutal blow to the screen, cracking it severely. I was able to claim for the player on home and contents insurance and subsequently replaced it with the new 5.5g iPod. Today, the biggest coincidence occurred. Exactly a week after I purchased the iPod, I have managed to damage the screen(!). Is there any way I can have it replaced or repaired without going through the tiring work of claiming again? Is there a warranty or limited guarantee period from Currys where I bought it? It has only been 7 days.

Thanks,
iPod_disaster

[aisloy15]

I like your discussion.Thank you very much.

[ElliotAMP3]

Apple handle all returns themselves so you are best to contact them. However, most companies view broken screens as user damage so they might charge you for repairing the player.

[penelopeklimas]

iPod equipment sent in for service is replaced with functionally equivalent new, used, or refurbished iPod equipment. Service is processed through AppleCare's direct mail-in system. You will not receive the same iPod that was sent in for service. If your original iPod was personalized by Apple, your replacement iPod will be automatically personalized with the same text.