Inaccurate Stock Status

[DaiBach]

Two items I ordered on the weekend were described as "In Stock" on the web site. I duly placed an order and payment was taken.

I'm informed today that they are both awaiting stock. I checked the web site and the items are still described as "In Stock".

What's going on here? This is usually an indication to me of a retailer that I should steer well clear of. This is a despicable practice to mislead customers on stock status, particularly when payment is taken immediately. Is this common practice by AMP3? Is it a ploy to sit on customers' funds in a high-interest holding account? or has somebody internally "gazzumped" my allocated stock?

[DaiBach]

Thanks for your reply, I understand that these things can occur occasionally, but since hearing from you on Monday that these items were out of stock after being advertised as in stock, they were still listed as in stock on your website. One of them still is today. So your explanation does not convince me entirely.

If you don't have real-time stock status indication, the very least you can do is update the web page as soon as you're aware that the item is out of stock; that doesn't seem to be happening which causes frustration to your customers - me anyway, particularly as I now know I cannot trust what you advertise as your stock status which means I'll be unlikely to order from you again when there are other retailers I can use who have accurate stock status.

I appreciate you responding to my query however, I have sent an email asking to cancel these orders but to cover all the bases I'll request here also to cancel order number 244626.

Regards.