Have you received your POPCORNC 200 or been let down?

[24803202]

I don't know if anyone else has been let down by AMP3, I placed my order for the POPCORNC200 on the 19/10/2009. I was aware they had none in stock an I would be waiting for the next batch, I was informed twice that the delivery date to the UK had slipped, so far I thought the service very good.
The problem arose when the units arrived in the UK, I was told mine would be coming out to me on Friday 18/12/09. I checked my account on 21/12/09 to be told the unit was actually being posted on the Monday. When I phoned up on the Wednesday I was told it was being posted that day. I was told various dodgy reasons as to where the problems may have arisen, I live on the Isle of Wight so apparently I had chosen a different delivery method (this is incorrect). There is a great deal of snow which is stopping deliveries, when she was asked if she managed to get to and from work why can the deliveries not do the same she started stuttering.
I am now going to be without my Christmas Present to myself until 28/12/09 at the earliest as the 27th is a bank holiday. I know problems arise, I do not appreciate being lied to and treated like a fool. Had this been posted on Friday 18th or even Monday 21st I would be sitting here grinning like a Cheshire cat, however this did not happen, so I am not.
This is the first time I have dealt with AMP3 and I can tell you I am not overly impressed.



Brian

[scottcuk1]

Unfortunately I have had nothing but problems with this order, though to their credit, advancedmp3 dispatched on time to FEDEX. I ordered on the 22/12/09 and it was shipped from their warehouse on 23/12/09.

FEDEX did not deliver on the date specified to my work place. I had already called advancedmp3players to make sure this could happen as I was going on anual leave for christmas later the same day. I called FEDEX who said their failure was due to the weather and refused to re-route to my home address. I had to collect the item from the depot in North London 30 miles away. This took 4 hours as it was christmas eve.

I got the item home, installed a 2.5" hard drive and updated the firmware as both specified in the manual. It was working to some extent though I had to do a hard reset several times due to the unit freezing during playback.

Less than twenty four hours later there was no power to the system. I posted on the main consumer forum for this device - networkedmediatank.com.

I was told there was a common problem with C-200's bought recently due to a poor batch of Koren PSUs which would just stop working all of a sudden if they didnt arrive DOA.

After plugging in a regular PC ATX PSU the unit works as normal so I have a dead PSU.

I've requested a courier to pick this up and drop a replacement ASAP, I do not want to wait weeks for x to go through a repair in the US because they cut corners on their PSUs. This brand new product was dead within 24 hours of opening.

[carlobee]

question is, did it already arrive now?

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[ElliotAMP3]

Hi,

There unfortunately were delays when we started shipping C200 orders before Christmas eve as the FedEx depot near Edinburgh was snowed in meaning they could not send a driver. We get a fair amount of snow ourselves but as most of us live locally to the office getting to work isn't a problem by bus or on foot (I drive myself so had a trickier time with skidding, avoiding pedestrians in the road etc but still managed it). Moreover, FedEx do not deliver our orders to the Isle of White so if you selected this service your order would have been delayed further as we would have to have changed the delivery method to Royal Mail Special Delivery - which isn't guarentee next working day outside the UK Mainland.

I'd also like to point out that my colleague who handle the phone calls x over the information which is available at the time (there isn't any point being kowingly dishonest as you then end up with someone being even more upset on the phone). However, with the volume of calls and people chasing orders information can easily become confused or given incorrectly.

We have so far only had a handful of C200s returned as faulty so the PSU problem which has been mentioned does not seem to be as bad as it has been overseas. However, if you contacted the returns department they should have raised a return for a refund or replacement and sorted out a collection. If you didn't contact them yet please email returns@amp3.co.uk as they will be able to help.