AMP3 Not Responding To Emails

[MattMc3]

I would like to purchase a Sony DWZ-S639F MP3 player and have tried to contact AMP3 numerous times to ask some pre-purchase questions but have not received any replies. I tried the "Live Help" option during your business hours when it said that the sales staff were available (which timed out and suggested that I send an email), emailed through the Live Help page (which sent me an auto-generated reply so I know that one went through), and emailed the "supervisor" that was mentioned in the auto-generated email, who I have not heard back from. All of these were done over the last five days.

Could someone in the sales department contact me either through my email address or through a private message on this forum?

Thank you very much.

[MattMc3]

Thank you for the quick reply! Since you offered, I'll ask the questions here:

I would like to order a Sony NWZ-S639F in either black or silver, whichever is in stock (both are as of today).

- I live in the US and am not very familiar with VAT. When I choose to view the prices on you website is US dollars, are the prices shown including VAT, or are the prices shown with the VAT already removed?

- What would the total price be with VAT removed and delivery included?

- Shipping: During the checkout process it says that the shippng address must match the billing address. I live in a rural area that does not deliver mail to my house but instead requires me to have a PO Box at my local post office. My billing address is my PO Box, my shipping address for US Post Office deliveries is my PO Box, my shipping address for UPS/FedEx/DHL is my physical street address. Can I order a product from you with the above restrictions? Both address are listed on my PayPal account.

- By reading some of the other posts I understand that you can't always price match competitors. I have heard that you try to price match amazon.co.uk's prices. Will you price match amazon.co.uk's prices even though I am a US customer?

Thanks again.
Matthew

[Nikkie21]

I bought that same MP3 for my son last month and I had it on time.

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[MattMc3]

I forgot to update this thread after I ordered my Sony NWZ-S639F. I'll answer my own questions above in case anyone else has the same quesions:

- The prices shown include VAT. When you add the items to you shopping cart and checkout, the VAT is automatically removed depending on your shipping address (As a US resident the VAT was removed from my order).

- The selling price was as listed on their website, converted to US dollars. I did not receive a price match.

- Shipping: I emailed an AMP3 salesman prior to placing my order about the shipping. I received x that having a seperate billing/shipping address would not be a problem. As soon as I placed my order (paid via PayPal), it was flagged and put on hold. It took almost a week to get things cleared up. My item was shipped by FedEx on a Tuesday morning and was delivered the very next day before noon! (from the UK to Spokane, WA)

Matthew